The Nantucket Reservation Policies & Administrative Fees

PAYMENT POLICIES:

  • Stays for 2022, payment is due in full
  •  Stays for 2023 with arrival dates prior to June 1st, payment is due 50% upon booking and 50% thirty days prior to arrival
  • Stays for 2023 with arrival dates from June 1st onwards, payment is due 50% upon booking and 50% May 1, 2023 (reservations made after May 1, 2023 payment is due in full)
  • Payments by Check, Money Order, Traveler’s Check, Master Card, VISA, or American Express are accepted
  • In addition to the rates described, there is a 5% Massachusetts State Tax and a 6.7% Local Rooms Tax
  • Check-in time is 4:00 p.m.
  • Check-out time is 10:00 a.m.

TRAVEL AGENTS POLICIES

10% commission on overnight accommodations (pretax) all season excluding holidays and festival periods.  Group or wedding block bookings are non-commissionable.

Email us after your guest’s departure to request your commission.

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CANCELLATION POLICIES

Late cancellations have a significant impact on us due to our Island location and seasonal nature. Vacancies caused by early departures are considered to be cancellations and full payment of your reserved stay is expected. The cancellation policy does not apply to room blocks. 

Before confirming your reservation please check with your own state’s quarantine requirements upon your return from vacationing with us. These quarantine requirements are starting to loosen up significantly across the country for domestic travel. Refunds are not allowed for quarantine requirements in your own state so please determine this before you confirm your reservation with us.

Reservations for stays between June 25th and Labor Day of your reservation year have the following administrative fees and policies:

  • Fully refundable if canceled by February 1, of your reservation year
  • For cancellations made by May 1, of your reservation year, there is a $300.00 administrative fee per reservation
  • Cancellations made thereafter of your reservation year are non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee)

Reservations for stays between Labor Day and June 24th of your reservation year (excluding certain periods listed below) have the following administrative fees and policies:

  • For cancellations of more than 60 days prior to your arrival date of your reservation year, there is a  $50.00 administrative fee
  • For cancellations of 30-60 days prior to your arrival date of your reservation year, there is a $150.00 administrative fee
  • Cancellations made within 30 days prior to your arrival date of your reservation year are non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee)

COVID-19 Related Cancellations (2022 only): 

  • If a guest named on the reservation comes down with COVID within 14 days advance of your scheduled arrival date at The Nantucket Hotel, with a written positive PCR result, the reservation payment amount may be used towards a future stay for up to 12 months. Same accommodation/date cannot be guaranteed. There are no refunds.

PLEASE NOTE: For the below specialty periods, the following cancellation policy applies 

  • Elin Hilderbrand, Daffodil, Winefest, Memorial Day Weekend, Jefferies Conference, Film Festival, Columbus Day Weekend, Thanksgiving (including the following weekend), and Nantucket Christmas Stroll.
  • Cancel more than 60 days prior to your arrival dates of your reservation year = $50.00 administrative fee.
  • Cancel within 60 days prior to your arrival date of your reservation year = Non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee).

If either the boats or the airplanes are operating to/from Cape Cod, we expect guests to arrive as expected whether or not they planned to arrive by boat or plane. If all transportation to/from Cape Cod has been canceled on a given day, then a credit toward a future stay – or refund – will be issued for that night’s lodging. Once transportation services resume, guests are expected to arrive for the balance of their reservation. Travel delays, air cancellations from locations other than Cape Cod, missed connections, medical or any other travel issues will not merit any credits or refunds. These potential unforeseen problems are best addressed with travel insurance, as mentioned above. In the unlikely event of a hurricane or severe weather conditions, refunds will only be considered after the storm and only if two or more nights are unable to be occupied after the storm

The Nantucket on Instagram

Two of the most familiar faces at The Nantucket Hotel belong to Carlos and Fulya Castrello. Carlos and Fulya have been an integral part of our family for ten years and the friends they’ve made along the way are a testament to their deep involvement in the Nantucket community and the energy they devote to making everyone’s stay at The Nantucket a special one.

#ACK #Nantucketing #Nantucket
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Throw the Nantucket wedding of your dreams with the help from our events team. From ceremonies, to receptions, accommodations, and transportation, we take care of it all. Bring to life the timeless wedding you’ve always envisioned. ...

There’s still time to book your stay for this year’s Wine & Food Festival (@nantucketwineandfood)! This annual celebration has quickly turned into a highlight of the season. Participate in events like the St. Tropez Soiree, Passport Wines around the World, and the Great British Afterparty. Closeout the weekend with our signature Sunday Brunch, sponsored by Chateau Minuty where you will get an exclusive taste of their rosé. ...

Chef Philip Sireci believes that cooking and music share a lot in common, and he has the experience to back his theory up. Before finding his way to the kitchen, Chef Sireci worked as an audio engineer and a guitarist with aspirations to be the next Eric Clapton. “Creating menus that satisfy a person’s five senses is like composing a song. Cooking and music require similar cadence of creativity”. Chef Sireci comes to us from New York City where he led the kitchen at @fineandrarenyc and @theflatironroom. He lands on Nantucket alongside his wife Marla and their adorable dog, Mona Lisa. ...

Join us in welcoming Urmas Karner as he takes the helm as General Manager of The Nantucket Hotel. Urmas comes to us from the Turks and Caicos where he once won Hotelier of the Year as GM of the Somerset on Grace Bay. “Now another island beckons… I look forward to applying my experience and enthusiasm for the benefit of our guests, visitors, the local community, and my co-worker family” says Karner. We are glad Nantucket beckoned him here and can’t wait to welcome him to The Nantucket family!

#nantucketing #ack #nantucket
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It’s with great fondness that we bid farewell to General Manager Jamie Holmes. Jamie’s been with us since our opening day, way back in 2012, and has been a genial presence, a capable leader, and a good friend for all of his ten years at The Nantucket Hotel. Share a Jamie Holmes memory in the comment section, and join us in wishing him well in his next adventure!

#nantucketing
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We’re now accepting Mother’s Day celebration brunch reservations. 💐 Tap the link in our bio to learn more! ...

There’s nothing more Nantucket than blooming hydrangeas. Looking forward to seeing these colors come bursting back in just a few short weeks. ...

At long last, Daffodil festival is back, just the way you remember it: flower show, parade, picnics and all. This weekend sells out fast so don’t hesitate to make a reservation for this unforgettable weekend. ...

Appreciation post for all of our wonderful staff at the Nantucket! 👏 Thank you for always having a smile on your face. Share a memory you have with your favorite staff member! ...

We’re hopping into Spring with our Easter weekend festivities! Join us April 15th - 17th for fun a brunch and Easter egg hunt each family member can partake in. ...

No one knows Nantucket better than our concierge team. Looking for an activity? A restaurant recommendation? The perfect place to watch the sunset from? Contact the concierge desk and start planning your Nantucket getaway. ...

We’re open! Whether you’re joining us for a fun filled spring or relaxing with us this summer, we’re eager to welcome you back. ...

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