The Nantucket Reservation Policies & Administrative Fees
Stays Labor Day, 2020 through June 1, 2021 – Full payment is due upon booking;
Stays June 1st, 2021 and thereafter – 50% is due upon booking and 50% is due May 1, 2021;
Bookings made May 1st and thereafter – Full payment is due upon booking
10% commission on overnight accommodations (pretax) all season excluding holidays and festival periods.
Email us after your guest’s departure to request your commission.
Late cancellations have a significant impact on us due to our Island location and seasonal nature. Vacancies caused by early departures are considered to be cancellations and full payment of your reserved stay is expected. The cancellation policy does not apply to room blocks. Reservations moved to 2021 due to Covid, regardless of stay dates, are nonrefundable if canceled unless we are sold out and able to rebook the space. If we are sold out, a refund will be offered less a 10% administrative fee.
Before confirming your reservation please check with your own state’s quarantine requirements upon your return from vacationing with us. These quarantine requirements are starting to loosen up significantly across the country for domestic travel. Refunds are not allowed for quarantine requirements in your own state so please determine this before you confirm your reservation with us.
Reservations for stays between June 25th and Labor Day have the following administrative fees and policies:
Reservations for stays between Labor Day and June 24th (excluding certain periods listed below) have the following administrative fees and policies:
If a guest comes down with COVID within 14 days advance of your scheduled arrival date at The Nantucket Hotel, with a written positive result, the reservation payment amount may be used towards a future stay for up to 12 months. There are no refunds.
PLEASE NOTE: For the below specialty periods, the following cancellation policy applies
If either the boats or the airplanes are operating to/from Cape Cod, we expect guests to arrive as expected whether or not they planned to arrive by boat or plane. If all transportation to/from Cape Cod has been canceled on a given day, then a credit toward a future stay – or refund – will be issued for that night’s lodging. Once transportation services resume, guests are expected to arrive for the balance of their reservation. Travel delays, air cancellations from locations other than Cape Cod, missed connections, medical or any other travel issues will not merit any credits or refunds. These potential unforeseen problems are best addressed with travel insurance, as mentioned above.
In the unlikely event of a hurricane or severe weather conditions, refunds will only be considered after the storm and only if two or more nights are unable to be occupied after the storm