Nantucket Hotel | Hotel & Guest Cottage Cancellation Policies

The Nantucket Reservation Policies & Administrative Fees

PAYMENT POLICIES:

Stays for 2023, payment is due in full
Stays for 2024, 50% is due upon booking, and 50% is due May 1, 2024 (reservations made after May 1, 2024 payment is due in full)
Payments by Check, Money Order, Traveler’s Check, Master Card, VISA, or American Express are accepted
In addition to the rates described, there is a 5% Massachusetts State Tax and a 6.7% Local Rooms Tax
Check-in time is 4:00 p.m.
Check-out time is 10:00 a.m.

TRAVEL AGENTS POLICIES

10% commission on overnight accommodations (pretax) all season excluding holidays and festival periods. Group or wedding block bookings are non-commissionable.

Email us after your guest’s departure to request your commission.

CANCELLATION POLICIES

Late cancellations have a significant impact on us due to our Island location and seasonal nature. Vacancies caused by early departures are considered to be cancellations and full payment of your reserved stay is expected.

Before confirming your reservation please check with your own state’s quarantine requirements upon your return from vacationing with us. These quarantine requirements are starting to loosen up significantly across the country for domestic travel. Refunds are not allowed for quarantine requirements in your own state so please determine this before you confirm your reservation with us.

Reservations for stays arriving between June 25th and the Saturday of Labor Day weekend of your reservation year have the following administrative fees and policies:

Fully refundable if canceled by February 1, of your reservation year
For cancellations made by May 1, of your reservation year, there is a $300.00 administrative fee per reservation
Cancellations made thereafter of your reservation year are non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee)

See Travel Insurance information to protect your investment

Reservations for stays arriving between the Sunday of Labor Day weekend and June 24^th of your reservation year (excluding certain periods listed below) have the following administrative fees and policies:

For cancellations of more than 60 days prior to your arrival date of your reservation year, there is a $50.00 administrative fee
For cancellations of 30-60 days prior to your arrival date of your reservation year, there is a $150.00 administrative fee
Cancellations made within 30 days prior to your arrival date of your reservation year are non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee)

See Travel Insurance information to protect your investment

PLEASE NOTE: For the below specialty periods, the following cancellation policy applies

Elin Hilderbrand, Daffodil, Winefest, Memorial Day Weekend, Jefferies Conference, Film Festival, Columbus Day Weekend, Thanksgiving (including the following weekend), and Nantucket Christmas Stroll.
Cancel more than 60 days prior to your arrival dates of your reservation year = $50.00 administrative fee.
Cancel within 60 days prior to your arrival date of your reservation year = Non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee).

If either the boats or the airplanes are operating to/from Cape Cod, we expect guests to arrive as expected whether or not they planned to arrive by boat or plane. If all transportation to/from Cape Cod has been canceled on a given day, then a credit toward a future stay – or refund – will be issued for that night’s lodging. Once transportation services resume, guests are expected to arrive for the balance of their reservation. Travel delays, air cancellations from locations other than Cape Cod, missed connections, medical or any other travel issues will not merit any credits or refunds. These potential unforeseen problems are best addressed with travel insurance, as mentioned above. In the unlikely event of a hurricane or severe weather conditions, refunds will only be considered after the storm and only if two or more nights are unable to be occupied after the storm

PAYMENT POLICIES:

TRAVEL AGENTS POLICIES

CANCELLATION POLICIES

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