The Nantucket Hotel & Resort

The Nantucket Reservation Policies & Cancellation Fees.

RESERVATION POLICIES

  • Reservations made with arrival dates prior to June 1st are charged in full upon booking
  • Reservations made with arrival on, or after, June 1st are charged as follows:
    • If the booking date is prior to May 1st, the reservation is charged 50% upon booking and the remaining 50% is charged on May 1st
    • If the booking date is on, or after May 1st, the reservation is charged in full upon booking
  • Payments by Check, Money Order, Traveler’s Check, Master Card, VISA or American Express are accepted
  • In addition to the rates described, there is a 5% Massachusetts State Tax and a 6.7% Local Rooms Tax
  • A voluntary $25.00 contribution is added to each reservation in support of the Nantucket Cottage Hospital.  If you choose, you may opt out of this donation by declining it on your Confirmation Reply Form
  • Check-in time is 4:00 p.m.
  • Check-out time is 10:00 a.m.

CANCELLATION POLICIES – Late cancellations have a significant impact on us due to our Island location and seasonal nature

Reservations for stays between June 25th and the day before Labor Day have the following cancellation fees and policies:

  • For cancellations made by May 1st, there is a $300.00 cancellation fee per reservation
  • Cancellations made after May 1st are non-refundable unless we are sold out for the entire period of your reservation (less a 10% cancellation fee)
  • Vacancies caused by early departures are considered to be cancellations and full payment of  your reserved stay is expected

Reservations for stays between January 1st  – June 24th and Labor Day – December 31st have the following cancellation fees and policies:

  • For cancellations of more than 60 days prior to your arrival date, there is a  $50.00 cancellation fee
  • For cancellations of 30-60 days prior to your arrival date, there is a $150.00 cancellation fee
  • Cancellations made within 30 days prior to your arrival date are non-refundable unless we are sold out for the entire period of your reservation (less a 10% cancellation fee)
  • Vacancies caused by early departures are considered to be cancellations and full payment of your reserved stay is expected

If either the boats or the airplanes are operating to/from Hyannis, we expect guests to arrive as expected whether or not they planned to arrive by boat or plane.  If all transportation to/from Hyannis has been cancelled on a given day, then a credit toward a future stay – or refund – will be issued for that night’s lodging. Once transportation services resume, guests are expected to arrive for the balance of their reservation. Travel delays, air cancellations from locations other than Hyannis, missed connections, medical or any other travel issues will not merit any credits or refunds. These potential unforeseen problems are best addressed with travel insurance, as mentioned above.

In the unlikely event of a hurricane or severe weather conditions, refunds will only be considered after the storm and only if two or more nights are unable to be occupied after the storm.